Working with you to provide tailored services so you can concentrate on building your business
National Collection Services provides clients with practical, effective and innovative business solutions that not only anticipate and address potentially adverse situations, but also wherever possible, avoid them. We understand that in a time of intense commercial and legislative change, clients increasingly require a combination of expertise and hands‑on experience in their commercial debt recovery processes.
By working with you to gain a thorough understanding of your business objectives, you can feel confident that NCS will provide a tailored, comprehensive debt collection service.
National Collection Services pride ourselves on the fact that as a debt recovery unit, we are pro-active, energetic, versatile and outcome focused. By understanding our clients’ needs, values and priorities, we are able to provide a strong individually focused quality of service.
Working in small, highly skilled and efficient teams across Australia, NCS is your boutique Collection Agency providing National Collection Services.
NCS maintains national relationships with a Panel of Solicitors. These relationships allow us to proactively manage both undefended and defended matters in all States and Territories, within all Local, District, Supreme and Federal jurisdictions and their equivalents.
As part of NCS’s comprehensive debt collection service, our focus is to establish contact with debtors and obtain an understanding as to why the account remains unpaid/overdue. Once contact is established we demand immediate payment, negotiate a payment plan or when a dispute is raised, we seek a written explanation to forward it to you for comment.
NCS has built a national network of fully licensed Field Call agents in addition to utilising Court Bailiffs and regional Police to attend a debtors principal residence to interview the debtor, make face-to-face demands and serve Court documents.
As the world changes, so does the way we communicate. NCS prides itself on utilising the latest in technology and as such has proven results using SMS technology when communicating with debtors. NCS advocates the usage of SMS messaging for every mobile phone number referred for collection to increase contact rates should contacting the debtor prove unsuccessful.
As part of NCS’s comprehensive debt collection service, NCS recognises communication with debtors is vital. A suggested minimum of two demand letters are issued and posted to each loaded debtor. NCS welcomes the option of the second demand letter being a NCS demand letter (Intention to Proceed Letter) or a Solicitors Demand Letter being on Solicitors Letterhead. The Solicitors Demand Letter provides a stronger voice to debtors ensuring the crucial importance of payment.
For more information about any of our services, click the relevant link above. Or, to talk to someone in person, give us a call on 1300 888 758 today.