Some people believe that using a collection agency is a liability. However, this is not really the case. If you use a debt collection agency, under the current laws and regulations, then you are probably in a much better position than you would have been if you had tried to chase the money yourself.
Using a debt collection agency proves that you are serious, and sends a message to your customers that you will not tolerate late payment. In many cases, people simply forget to pay or cannot afford to pay everyone so they pay the companies that enforce non-payment the most. If you are one of the companies that is systematic about chasing non-payment then you will get your money more quickly than someone who is more lax.
Business is Just Business
As a small business owner, you may feel bad about chasing your customers because you are quite close to them and deal with them a lot. If you bring in a third party to chase payments in a professional manner then you will not need to worry about how your customers perceive you, as long as the company you choose behaves in a professional manner.
Debt collection agencies keep meticulous records and take care to ensure that they behave in a professional fashion. A demand from an agency carries weight that a reminder email from you as a business owner does not. In the event that the person owing money fails to pay, it will be easy to take them to court to chase what is owed.
Poor cash flow can kill your business, so it makes sense to do everything you can to ensure that your accounts are handled in a professional, timely and organized way. Do not allow people to take advantage of you by paying slowly or ignoring your invoices. Your work has value, and it is important that you do everything you can to ensure that your customers understand that and pay what they owe.