National Collection Services operate nationally with a dedicated office in Melbourne servicing local Melbourne, and surrounding area, small-to-medium businesses.
We understand that you need quick and efficient recovery of your overdue accounts. We have tailored packages designed with the small-to-medium business in mind, ready to be handled by a professional and experienced team.
Call 03 8609 1355 to speak with a member of our debt recovery team now.
The Debt Recovery Process
Our demand letters are designed to prompt an immediate payment from your debtor. Upon receiving your debtor’s details, a demand letter will be forwarded to your debtor to advise that National Collection Services are now acting on your behalf and have been instructed to recover the debt. The demand letter informs your debtor of their obligation to pay and the consequences of non-payment.
A minimum of two demand letters will be issued and posted to each loaded debtor. NCS provides the option of the second demand letter taking the form of a NCS Intention to Proceed Letter or a Solicitors Demand Letter (the latter being on our Solicitor’s letterhead.) The Solicitor’s Demand Letter provides an even stronger voice to debtors conveying the crucial importance of payment.
In the event your debtor still chooses not to respond to letters and telephone calls we will contact you to advise what recovery actions we have taken to date. We will then recommend a Court Summons be served upon your debtor to start the legal process.
When we initiate litigation, we will always claim any recoverable costs and interest that you are able to claim back from your debtor.
We provide your debtor many options to repay their account. Once the debt has been paid, funds recovered are remitted fortnightly via EFT directly into your bank account. Commission is charged only on the principal debt and only charged on funds recovered. If we are unable to collect your debt, you will not be charged commission.
Our commission structure is simple and outlined below. However, should you be referring debts on a regular basis, commission rates can be negotiated. Please contact us to discuss your debt recovery needs.
- Debt Value $0–$5,000
- Commission 20%
- Debt Value $5,001-$20,000
- Commission 15%
- Debt Value $20,001+
- Commission 10%